Implementing CA SAM with CA APM › Data Management Recommendations › Assets with Undefined Operating Systems

Assets with Undefined Operating Systems

Discovery data that CA APM receives can contain operating system names that are not defined in CA APM. When this situation occurs, CA APM assigns an operating system value of Undefined to the corresponding asset. CA APM displays the Undefined value in the Operating System field on the Asset Details page.

You can view the original discovered names of the Undefined operating systems, and you can add those names to the CA APM operating system names. You can also update the assets that have Undefined operating systems to include the new names.

Note: CA APM can receive data with undefined operating systems from any discovery source (including CA SAM).

Follow these steps to view the original names of Undefined operating systems:

1. Log in to CA APM as the administrator.
2. Navigate to Administration, Reconciliation Management, Reconciliation Message Search.

   A list of Reconciliation messages displays.

3. Locate the messages that identify the missing operating systems.

   Note: You can search on this page for "Missing Operating System" in the message text.

   The messages include the original discovered names.

Follow these steps to update assets with Undefined operating systems:

1. Navigate to Directory, List Management, Operating System and add the missing operating system names to the CA APM names.
2. Update an individual asset with an Undefined operating system by using the following steps:
   1. Navigate to the Asset Details page for an asset with an Undefined operating system.
   2. Click the Select New icon in the Operating System field and select the new name.
3. Update multiple assets with Undefined operating systems by using the following steps:
   1. Navigate to Administration, Reconciliation Management.
   2. Click the reconciliation rule name.

      The Reconciliation Rule Details page appears for the selected rule.

   3. Verify that Monitor Asset Updates is selected.
   4. In the Update Options area, select Operating System and Last Run Date.
   5. Click Save.

      When CA APM receives new discovery data for assets with Undefined operating systems, CA APM updates the operating systems with the new names that you entered.