The data synchronization between CA APM and CA SAM ensures the integrity of the data and of the asset management process. This synchronization occurs automatically for the following objects:
Note: These objects use the same labels in CA APM and CA SAM, except Contact. In CA SAM, the Contact object is labeled "User".
When you create, update, or delete the Contact, Company, Location, and Division objects in CA APM, the objects are automatically synchronized in CA SAM. The CA SAM Administrator must designate Contact, Company, Location, and Division as read-only in CA SAM. This action prevents CA SAM users from changing these objects, which will be overwritten when the next data synchronization occurs. However, the Administrator cannot designate the Cost Center object as read-only in CA SAM because the Cost Center reporting hierarchy must be administered in CA SAM.
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