Installing › Start the Services

Start the Services

After the installation is complete, start all services.

Note: In certain circumstances, after the product installation, you may receive a message that CA Business Intelligence was installed but requires you to restart the web server. Restart the web server before verifying that the CA Business Intelligence services are started.

Follow these steps:

1. Open the Control Panel (for example, click Start, Settings, Control Panel).
2. Double-click Administrative Tools.
3. Double-click Services.

   The available services appear.

4. Locate each of the following services and perform the step that follows:
   • Apache Tomcat AMS
   • CA Asset Portfolio Management - Data Importer Engine
   • CA Asset Portfolio Management - Event Service
   • CA Asset Portfolio Management - Export Service
   • CA Asset Portfolio Management - Registration Service
   • CA Asset Portfolio Management - HW Reconciliation Engine
   • CA Asset Portfolio Management - LDAP Import Service
   • CA CASM

     Important! For performance reasons, we recommend that you do not start the CA CASM service when you do not use multi-tenancy.

   • CA iTechonology iGateway 4.6
   • ITAM Central Configuration Agent (CCA)
   • ITAM Central Configuration Controller (CCC)
   • Utildev Web Server Pro
5. Right-click each service and select Start.

   The service starts.

6. To verify CA Business Intelligence services with the Central Configuration Manager, select Start, Programs, BusinessObjects XI Release, BusinessObjects Enterprise, Central Configuration Manager.

   The Central Configuration Manager opens.

7. If any service is not started, right-click the service and select Start.

   The service starts.