How to Migrate CA APM Data from Release 11.3.4 to Release 12.8 › How to Migrate CA APM Data from Release 11.3.4 to Release 12.8 › Perform Manual Migrations › Migrate Attachments

Migrate Attachments

In Release 12.8, the Storage Manager Service handles all attachment files. You can specify two types of attachments:

• Web URL link. Provides direct access to the page specified in the URL. When you add this type of attachment, include the prefix http:// for the link to work correctly.
• File path. Provides direct access to a file. The file opens using the default program for the file type. At the time that you create this attachment type, the file is copied from your file system to the file system on a CA APM server.

  Note: If you add multiple attachments (to one object or to different objects), the name and file path or URL for each attachment must be unique for all objects.

In Release 11.3.4, file attachments were stored in a common share folder.

The Migration Utility migrates the complete Web URL link attachments and the metadata for remote server and local file attachments. The metadata includes the attachment description information and file path location information. The Migration Utility changes the file path location to the Storage Manager Service. After migration, you move the physical file attachments to the Storage Manager Service.

After you run the Migration Utility, you copy the Release 11.3.4 file attachments from the share folder and your local server to the Release 12.8 Storage Manager Service. Web URL link attachments are migrated by the Migration Utility.

Note: For more information about file attachments, see the User Guide.

Use the Attachments Report data during the manual migration.

Follow these steps:

1. Navigate to the file attachment location that is identified on the report.
2. Copy and paste the file attachment to the following location on the Storage Manager Service on the application server:
   • [ITAM Root Path]\Storage\Common Store\Attachment\attachment.extn

   Replace attachment.extn with the attachment filename and extension.

   Enter the complete path to the file attachment, for example:

   C:\Program Files (x86)\ITAM\Storage\Common Store\Attachment\legaldoc1.docx

3. Repeat these steps for each remote server or local file attachment on the report.

   Note: Files that are not moved to the Storage Manager Machine location are not available in the product.

4. If you deleted an attachment from the remote server or your local machine, but not from CA APM, the Migration Utility migrates the metadata for the attachment. If the report identifies attachments that no longer physically exist, use Release 12.8 to delete the attachment metadata.