You can define as many tenants as required to manage multiple separate enterprises that provide support to clients. Define a tenant before an instance of a tenant-required object can be updated.
Important! The first created tenant, the service provider, is the primary tenant (owner) in a CA APM multi-tenancy implementation. The service provider tenant cannot have a parent tenant. After you define the service provider tenant, log out of the product and log in again as a member of the service provider. We recommend that you log in as the privileged user (uapmadmin), because this user automatically belongs to the service provider tenant.
To define a tenant
The Multi-Tenancy Administration page appears.
The Tenants page appears.
The Create New Tenant page appears.
(Information Only) Displays the tenant number. CA APM does not use this field.
Sets the tenant to active or inactive. After you define the service provider tenant, this option is read-only for the tenant.
(Information Only) Displays the terms of usage statement for the tenant. CA APM does not use this field.
Specifies another tenant above this tenant, making this tenant a subtenant in a tenant hierarchy.
Allows this tenant to have subtenants. The tenant cannot modify the setting.
(Information Only) Indicates the tenant depth of this tenant.
(Information Only) Displays the URL for an image file that contains the logo for the tenant, which can be any web image type. CA APM does not use this field.
Displays the Contact lookup page.
Displays the Location lookup page.
The tenant is defined.
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