Known Issues › The CA Asset Converter Cannot Retrieve an FTP File

The CA Asset Converter Cannot Retrieve an FTP File

Valid on all supported operating environments.

Symptom:

If the connection to an FTP server is lost when the CA Asset Converter is downloading files from an FTP location, the FTP files cannot be retrieved once the connection is reestablished.

Solution:

This occurs because the CA Asset Converter renames the files during the download and restores the file names only after the download is complete. Manually rename the files on the FTP server before continuing the download.