Managing Product Components › Configure a Product Component › Event Service Configuration Settings

Event Service Configuration Settings

After you install the product, you can change the settings for the Event Service.

The following fields require explanation:

Provider URL

The URL for accessing the workflow provider (for example, CA Process Automation).

Example: The following URL is the default CA Process Automation workflow web services URL:

http://<wf_hostname>:<wf_tomcat_port>/itpam/soap

Provider Authentication Type

The type of authentication (user or CA EEM) to be used with the Event Service.

Default: User (CA EEM authentication is not currently supported for the Event Service.)

Provider User Name

The user ID for logging in to the workflow provider.

Provider Password

The user password for logging in to the workflow provider.

Provider Process Path

The path for accessing the start request forms for the workflow provider. These forms must be available for the CA APM integration with the workflow provider. For more information, see your workflow provider documentation.

Default: /

Number of Events to be Processed

The maximum number of events to be processed in one Web Service call.

Default: 2000

Time of the day for Event purge (in hours, GMT)

The time of day, in 24-hour format (GMT), when CA APM starts to purge event definitions that are marked for deletion.

Default: 5 (5:00 a.m. GMT)

CMDB Audit Share Required

The indicator that enables audit sharing with the CMDB.

The CMDB common database tables can be used by multiple applications. For example, the ca_contact table is used by CA APM, CA Service Catalog, and CA Service Desk Manager when they are integrated. An audit table maintains the changes that are made to these common tables. When there is a change to any of the CMDB objects in CA APM and this value is set to true, the change audit is posted to the CMDB audit table.

From Address

The From email address for the notifications that are sent from the Event Service.

To List

The list of recipients who receive the email notifications about issues from the Event Service.

Cc List

The list of recipients in the Cc list who receive the email notifications about issues from the Event Service.

Bcc List

The list of recipients in the Bcc list who receive the email notifications about issues from the Event Service.

Email Subject

The subject line in the email notification about issues that the Event Service sends to the recipients in the To List, Cc List, and Bcc List.

Interval between Event Occurrence check (in milliseconds)

The amount of time, in milliseconds, that CA APM waits between database checks for field changes related to defined events.

If SAM capabilities are enabled, verify that this parameter is set to 30000. If SAM capabilities are not enabled, verify that this value matches the setting in the Event Service configuration file.

Default (without CA SAM implementation): 3600000 (1 hour)

Default (with CA SAM implementation): 30000 (30 seconds)

Interval between triggering events check (in milliseconds)

Amount of time, in milliseconds, that CA APM waits between database checks for triggered events that need to be sent to the workflow provider.

If SAM capabilities are enabled, verify that this parameter is set to 60000. If SAM capabilities are not enabled, verify that this value matches the setting in the Event Service configuration file.

Default (without CA SAM implementation): 3600000 (1 hour)

Default (with CA SAM implementation): 60000 (60 seconds)

Interval between triggered events status update (in milliseconds)

The amount of time, in milliseconds, that CA APM waits between updates to the status of triggered events that were sent to the workflow provider.

If SAM capabilities are enabled, verify that this parameter is set to 60000. If SAM capabilities are not enabled, verify that this value matches the setting in the Event Service configuration file.

Default (without CA SAM implementation): 3600000 (1 hour)

Default (with CA SAM implementation): 60000 (60 seconds)

Interval between asset contact update (in milliseconds)

The amount of time, in milliseconds, that CA APM waits between updates to asset contacts in the CA CMDB.

Default: 43200000 (12 hours)

CA SAM Status Update Frequency

The frequency for updating the status of CA SAM import jobs in the MDB (in milliseconds).

Default: 120000 (120 seconds)

On Demand Max Threads

The maximum number of threads for processing the data synchronization between CA APM and CA SAM. The default (zero) indicates that the system creates the required number of threads, depending on the system hardware configuration. Any value other than the default value uses the same number of threads, regardless of the system configuration.

Default: 0

CA SAM Events Notification Email

The CA APM administrator email address for receiving notifications about the CA SAM data synchronization.

Authorization Token

The token that establishes communication between the CA APM Event Service and the CA SAM Import and Export Service. This value must match the CA SAM Import and Export Service configuration setting.

Note: If you change this value, you must update the value of the Authorization Token for the CA SAM Import and Export Service on the CA SAM server to match this value.

Note: For more information about events and notifications, see the User Guide.