Troubleshooting › CA SUPPORT CONTACT INFORMATION

CA SUPPORT CONTACT INFORMATION

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• General Information:
  • CA Support Telephone Number: ( ) _________________
  • Date of Call: __________
  • Problem Severity: __________
• CA Supplied Information:
  • CA Support Specialist: ___________________________
  • FAX Number: ( ) ____________________
  • Your CA Client ID: __________
  • Product: __________ Version: __________
  • Contact Number: __________ Issue Number: __________
  • Solution Number: __________
• Your Company Information:
  • Company Name: ______________________________
  • Site ID: ____________________
  • Your Name: ______________________________
  • Telephone Number: ( ) ____________________

    Extension: __________

  • FAX Number: ( ) ____________________
  • Alternate Contact Person: ______________________________
  • Alternate Telephone Number: ( ) ____________________

    Extension: __________

• Notes:

CA SUPPORT CONTACT INFORMATION

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Operating System: _________________

Product Versions and Service Packs:

Product Version Service Pack

• Operating System _______ ________
• [assign the value for IPC in your book] _______ ________
• [set the ddb variable for your book] _______ ________
• [assign the DFR variable value for your book] _______ ________
• [assign the DAT variable value for your book] IMS/DC Services _______ ________
• [assign the DCS variable value for your book] _______ ________
• [assign the DPP variable value for your book] _______ ________
• [assign the DSV variable value for your book] _______ ________
• [assign the DST variable value for your book] _______ ________
• [assign the DDB2 variable value for your book] _______ ________
• [assign the DDL variable value for your book] _______ ________
• [assign the DTT variable value for your book] _______ ________
• [assign the DVT variable value for your book] _______ ________
• CA Dataquery _______ ________
• CA Ideal _______ ________

CA SUPPORT CONTACT INFORMATION

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Additional solutions applied:

Product Solution Numbers

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

Enclosed Documentation:

1. _________________ 5. ________________

2. _________________ 6. ________________

3. _________________ 7. ________________

4. _________________ 8. ________________