If one or more printers are not working at all, verify that CICS is able to print to a specific printer. Issue the following command in native CICS:
CMSG 'text here',R=ntid,SEND
Where ntid is the 4-character network printer ID. This is a transaction distributed with CICS that prints the message you specify in quotes to the printer. It does not control paging, so you want to make sure that no one is printing to the printer at the time you try this command.
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