Known Issues

After installation of CA Harvest SCM components and system reboot, intermittently you may observe few PEC binaries missing on the installed machine. You might get an error when you try to run any command line utility or even while running hdbsetup on this machine.

Sample error: rtutil.dll is missing

Solution:

Re-install the PEC component from the %CA_SCM_HOME%/Install folder to ensure all missing PEC binaries are re-installed.

System Path Message During Installation

Symptom:

During the installation, the process detects that the system path will exceed 2047 characters, which could cause the system to behave abnormally.

Solution:

Reboot the system after installation for the path changes to reflect.

(OR)

Refer the KB article: KB2685893 and apply the Windows Hotfix and run this installer.

If the Hotfix is already applied, click Yes to continue with the installation.

BIRT Reports Do Not Display in Eclipse 4.4.0

Symptom:

When I try to generate the BIRT reports from Eclipse IDE 4.4.0 , the system throws a 500 error and reports do not generate.

Solution:

Upgrade Eclipse IDE to minimum version 4.4.2 to generate reports from Eclipse IDE.

Note: Per the Eclipse Community forum, the BIRT reports do not display with Eclipse IDE 4.4.0 is a known bug and fixed in Eclipse IDE 4.4.2.

Delete Version Count in the Project Dashboard Reports

The deleted version count (using the Delete Version process) is not considered in the Version Change Activity chart of the Project Dashboard reports.

Workbench Hangs While Generating Dashboard Reports

Sometimes, you might experience workbench hanging while generating dashboard reports.

Workaround:

For Windows:

Add the following JVM property in the workbench.ini file located at %ca_scm_home%.

-XX:MaxPermSize=256m

For Linux:

Add the following JVM property in the workbench.ini file located at $ca_scm_home\workbench.

-XX:MaxPermSize=256m

Compare Action in the WorkArea

When you compare a local file to a repository version, the referenced repository version may no longer exist in the repository. In that case, an error message displays that is similar to the following message:

E03020074: A version with the object ID xxxx no longer exists.

This error can occur when you double-click a file in a WorkArea or double-click a selected version in a list of versions as a result of the Compare with Repository Version action.

Connecting Multiple Agents Running on the Same Computer with Different Lock Directories

We do not recommend that you use the CA Harvest SCM Workbench to connect multiple agents running on the same computer with different lock directories. If you have such agent connections, check-out using these agents may not work properly.

R-Tag No Longer Exists in the Repository Error

Symptom:

When I check out an item from the WorkArea and then remove the R-tag using the same package from the Workbench, a message appears stating that the R-tag no longer exists in the CA Harvest SCM repository.

Solution:

Refresh checked out status to get the latest status.

Cross Project Merge From Snapshot

Symptom:

When I use cross project merge with the snapshot option, removed paths, removed items, or both, they are not merged from the source project to the target project.

Solution:

In the current release, the snapshot view process does not include the removed items and paths. Execute a cross project merge on the package that includes the associated changes for removed paths, removed items, or both in the source project.

Client File and Path Are Overwritten in the WorkArea

Symptom:

When I add a file or path to the WorkArea and the WorkArea already includes a file or path with the same name, the WorkArea client file or path is overwritten.

Solution:

Avoid adding files or paths to the WorkArea when it already includes files or paths that match the repository.

Buttons Do Not Appear in the Correct Order on the Linux and zLinux Workbench

Valid on Linux and zLinux operating systems

Symptom:

The OK and Cancel buttons do not appear in the correct order on the Linux Workbench.

Solution:

Verify that GTK 2.6 is installed.
Open the gtkrc file located in $HOME/.gtkrc-2.0 in a text editor.
Manually set "gtk-alternative-button-order" key to TRUE by changing or adding the following line:
```
gtk-alternative-button-order = 1
```
The OK and Cancel buttons appear in the correct order when you use the Linux Workbench.

Form Fields in Non-English Do Not Display Correctly

Symptom:

Form fields that use non-English characters do not display correctly in the Workbench, for example, form fields in Korean may not display correctly.

Solution:

To correct the problem, do the following:

Navigate to All Users\Application Data\CA\SCM\Forms.
Open the form xml file using a text editor that supports Unicode.
Save the form with UTF-8 encoding.

Custom Forms With a Non-English Character Do Not Open in Harweb

Symptom:

A custom form type does not open in Harweb.

Solution:

Custom form types for use in Harweb must not include any non-English characters for the following elements:

Form type name
Form type database table name
Labels or names of created elements on the form type
Database column names of created elements on the form type

PEC Does Not Upgrade

Symptom:

When I use upgrade.exe to upgrade the client from Release 12.0 to Version 13.0 with Windows Shell Extension enabled, PEC does not upgrade from the 4.6.2 to the 4.7.4 version.

Solution:

Run the %CA_SCM_HOME%/Install/PEC/silent.bat file to upgrade the PEC version.

ODBC Installation Fails on 64-Bit Linux Computers

Symptom:

While installing ODBC on Linux 64-bit computers, the installation fails with the following error message:

bin/installupd: error while loading shared libraries: libstdc++-libc6.2-2.so.3: cannot open shared object file: No such file or directory

PtODBC036: Error; "bin/installupd" failed.

Solution:

Create a softlink for libstdc++-libc6.2-2.so.3 file with the latest available c++ standard library.

Windows Shell Extension Support

The current release of CA Harvest SCM Windows 32-bit Client does not support the CA Harvest SCM Windows Shell Extension on Windows 64-bit computers.

Error While Creating DSN Using hdbsetup Utility for Oracle 11g R2

Symptom:

When I create a DSN for Oracle 11g R2 using the "co" option in the hdbsetup utility, the following error appears:

"Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed"

Solution:

Download and apply the following patch set from the Oracle support site to resolve this problem:

Patch Set number: 9888297

Platform: Microsoft Windows

Guiffy Compare Tool Fails to Close Automatically

Symptom:

The Guiffy compare executable continues to run even after the conflict is resolved from Workarea and even after I exit the Workbench.

Solution:

End the process manually from the Windows process list.

Login Fails in Harweb When the Web Server and Web Client are on a Single IPv6-Enabled Computer

Symptom:

CA Harvest SCM users may experience login issues when users access Harweb from an IPv6-enabled operating system. This problem occurs when the Harweb server and client are on the same computer.

Solution:

Contact your system administrator to switch to IPv4.

Login Fails for a FIPS-Enabled Broker from a Computer With CA SSA

Symptom:

On computers that have CA Secure Socket Adapter (CA SSA) installed, the CA Harvest SCM Administrator, Workbench, and command-line utility fail to log in to a broker that has the FIPS mode enabled.

Solution:

Set the environment variable CA_FIPS1402_ENABLE to 1 as follows:

set CA_FIPS1402_ENABLE=1

Mark as Resolved Option Unavailable for Items with D-Tag in the Repository

Symptom:

If you commit changes to a file that you have moved or renamed locally and the latest version of the same file has D-Tag in the repository, the Mark as Resolved option is not available.

Solution:

You can only perform the following actions for this type of file:

View the conflicting changes
Perform undo local changes
Get latest version operations

Unable to Restore Agent Credentials

When the CA Harvest SCM server is installed on an UNIX or Linux operating system, the agent credentials are not restored even if you have selected the Save file agent info option in CA Harvest SCM Administrator.

Peer Review Switches Focus During Attachment Download

Symptom:

When I download an attachment from the Peer Review view, the focus switches from the Workbench to another application.

Solution:

Manually refocus the Workbench by clicking the CA Harvest Software Change Manager Workbench window.

Peer Review Notifications

Symptom:

The ${REVIEW.NAME} variable does not work for notification messages that are sent when a review request is created.

Solution:

Use ${PACKAGE.NAME} to refer to the package name instead of the code review name.

Workbench is Inoperative When the Broker Shuts Down

Valid on CA Harvest SCM, CA Harvest SCM Plug-In for Eclipse

Symptom:

When the broker shuts down while I am using a Workbench session, the Workbench becomes inoperative.

Solution:

Restart the Workbench.

Notify Process with Quotes

Symptom:

When you use quotes in the Subject field of the Notify Process, mail subject content is shown incorrectly and misplaced in the address List.

Solution:

In the Notify process definition, we recommended you not to use quotes in the subject field.

RAD-Harvest SCM Error Message

If you are a using plug-in in RAD 8.x and if you have enabled the Support feedback Error Reporting UI preference, then the Harvest SCM error message window does not show up.

To get the Harvest SCM error message window, clear the Support feedback Error Reporting UI preference from the Preferences, Startup and Shutdown section.

'Gencat not Found' Error While Installing ODBC and PEC on Solaris

Symptom:

Sometimes, while installing the ODBC and PEC components, installation fails with the following error message:

getcat: not found [No such file or directory]

Solution:

Ensure that gencat file is available on the computer and the file path is in a PATH variable.

Note: The gencat file comes with SUNWloc package in Solaris.