The Synch server does not execute the normal HServer transactions. To facilitate problem-solving, the Synch server creates and appends to a unique server log file. The name of the log file generated is yyyymmddHServerSynch.log, where yyyymmdd is the date the log was created. The Synch server appends to the log file, if it exists, so that a complete 24-hour period is written to a single log file.
The Synch Server also produces a more user friendly yyyymmddCAVisionSynch.log file. This log contains information on the CA Vision update and synchronization operations performed for that particular 24-hour period.
For Workbench users who are members of the CA Vision Admin user group, the Synch server can be driven on demand. To activate the Synch server immediately, right-click the broker node in the CA Vision View. Select Synchronize with CA Vision. A dialog is displayed to confirm your request.
Important! Do not use this option frequently. Salesforce.com limits the requests that can be made to the CA Vision instance of the server. This limit is applied on a 24-hour basis. Excessive Synch server runs can exceed this limit.
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