Administration Guide › Certifications › Create a Certification Template › Email Escalations

Email Escalations

Administrators can configure the certification template to send emails to remind reviewers to complete their items for a certification.

To define criteria to send escalation emails

1. Click the plus (+) icon to add criteria.
2. Configure the following information for the emails you want to send:
   • Send criteria—percentage of work done by a specific time relative to the due date
   • Email Template—template to use for the sent email
   • Recipient Type—Accountable, Email Address, or Member List
   • Recipient—dynamic options dependent on recipient type
3. Add more email definitions if necessary. Click the plus (+) icon. To remove email definitions, click the X icons.