

Administration Guide › Certifications › Create a Certification Template › Email Escalations
Email Escalations
Administrators can configure the certification template to send escalation emails to remind reviewers to complete their items for a certification.
Follow these steps:
- Click the plus (+) icon to add criteria.
- Configure the following information for the emails you want to send:
- Send criteria—percentage of the work that is completed by a specific time relative to the due date
- Email Template—template to use for the sent email
- Recipient Type—Accountable, Email Address, or Member List
- Recipient—dynamic options dependent on the recipient type
- Add more email definitions if necessary. Click the plus (+) icon. To remove email definitions, click the X icons.
Copyright © 2014 CA.
All rights reserved.
 
|
|