Administration Guide › Business Workflows

Business Workflows

A business workflow is a set of related tasks that fulfill a business requirement, such as certifying user privileges, or requiring approvals for privilege changes.
Business workflows implement a company's procedures for determining compliance with internal and external policies in CA GovernanceMinder. Implementing these procedures in CA GovernanceMinder can help ensure that a company has a reliable and repeatable method for validating compliance.

For example, a company wants to perform a quarterly audit of their employees’ access to company resources. The compliance officer initiates a certification that requires managers to certify the privileges of their direct reports. The compliance officer further requests that resource owners approve any rejected privileges for the resources they manage. In this example, the certification and approval steps comprise a business workflow. The company can initiate that workflow on a quarterly basis, or more frequently, as required.

You can define business workflows for the following activities:

• Certifications
• Self service requests, such as a manager requesting a privilege change for an employee, or requesting a change to roles that they own

  Note: Self service requests are initiated through the Role Management tab in the Portal.

• Approval requests for changes to the role model made through the DNA client tools

Note: This online help system only provides details about the workflow screens in the Portal. Administrators who are responsible for configuring CA GovernanceMinder can view additional information about business workflows in the Configuration Guide in the CA GovernanceMinder bookshelf.

This section contains the following topics:

Administer Business Workflows

Monitor Workflow Progress

Start and Stop Workflows

Define and Send Escalation Emails