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Updating Existing Links

The following system properties enable RACI synchronization to update existing links:

raci.sync.override.accountable.roles

Determines whether existing roles are updated in the Accountable configuration. When this property is true, CA GovernanceMinder updates the Accountable configuration when the accountable user of a role changes. To implement this property for a universe, create a property with the following name:

universe.property.universe_name.raci.sync.override.accountable.roles

Note: universe_name is the name of the target universe.

Default: False

raci.sync.override.accountable.resources

Determines whether existing resources are updated in the Accountable configuration. When this property is true, CA GovernanceMinder updates the Accountable configuration when the accountable user for the resource changes. To implement this property for a universe, create a property with the following name:

universe.property.universe_name.raci.sync.override.accountable.resources

Note: universe_name is the name of the target universe.

Default: False

continuousUpdates.shouldSyncRaci

Determines whether to synchronize RACI in each CA GovernanceMinder notification from CA IdentityMinder.

Default: True.

Valid values are as follows:

True

Users can specify if they want CA IdentityMinder users included in CA GovernanceMinder RACI configuration.

False

Users can specify if they do not want CA IdentityMinder users included in CA GovernanceMinder RACI configuration.

continuousUpdtes.shouldUpdatePermissionsConfiguration

Determines whether to synchronize RACI in each CA GovernanceMinder permission notification from CA IdentityMinder.

Default: True.

Valid values are:

True

Users can specify if they want CA IdentityMinder users included in CA GovernanceMinder RACI configuration.

False

Users can specify if they want CA IdentityMinder users included in CA GovernanceMinder RACI configuration.

raci.sync.override.accountable.roles

RACI synchronization does not update links to users in the A configuration.

Description:

After synchronizing the RACI configuration through the portal, links to users in the A configuration that determines the managers to assign to tickets are not updated. As a result, tickets are assigned to the default administrator or to previous manager.

Default: False

Solution:

Follow these steps:

  1. Set the following properties to True:

    raci.sync.override.accountable.roles

    raci.sync.override.accountable.resources

  2. Perform the RACI synchronization.

    The accountable configuration (A configuration) contains the link to the user that is written in the role/resource field marked as the owner in the universe definition.