CA IdentityMinder Integration Guide › Troubleshooting › Smart Provisioning

Smart Provisioning

Consider the following when troubleshooting Smart Provisioning functionality:

• Request ID

  The Request ID is a unique identifier that links a log message between CA IdentityMinder and CA GovernanceMinder logs. This request ID is present in both sets of logs for a compliance or role suggest request sent from CA IdentityMinder. The request ID has the following format:

  [COMPLIANCE | SUGGESTROLES]-envAlias-EventName-EventID
  

  Sample Request IDs for a Compliance and Suggest Request from CA IdentityMinder are as follows:

  COMPLIANCE-sp8demo-Modify User-aa7f94f1-f75a95c3-65df7de6-bebf0cb
  SUGGESTROLES-sp8demo-Modify User-aa7f94f1-f75a95c3-65df7de6-bebf0cb
  

• View Submitted Tasks (VST): Compliance Messages

  All compliance violation messages sent from CA GovernanceMinder for a particular task (including bulk loader tasks) are recorded in VST.

• View Submitted Tasks (VST): Manage Bulk Loader Task Notifications
  • For details on this task, select the check box Show UnSubmitted Tasks during a VST search.
  • All details about the acknowledgment of the individual tasks associated with this bulk loader operation are in VST.
• Warning Messages for Role Suggest and Compliance

  CA IdentityMinder displays warning messages under the following conditions when a role suggestion or compliance request is sent to CA GovernanceMinder:

  • Object is not Found in CA GovernanceMinder. The sample message displayed by CA IdentityMinder is as follows: "The following user was not found in CA RCM: mabre01"
  • Object does not match CA GovernanceMinder filter. The sample message displayed by CA IdentityMinder is as follows: "The following object does not match the filter in CA GovernanceMinder: babre01"
  • Account not assigned in CA GovernanceMinder. The sample message displayed by CA IdentityMinder is as follows: "The following Account was not assigned to any user in CA RCM: taban01"