CA IdentityMinder stores a user's manager information in DN format and has no reference to the name of the user's manager as it appears in the system.
For example, the user "John" has a manager field value of "cn=grali04,OU=development" in CA IdentityMinder. This DN corresponds to the user "Linda", however there is nothing to indicate that "cn=grali04,OU=development" refers to this user.
When integrating with CA GovernanceMinder, and if the CA IdentityMinder directory supports the %MANAGER% well-known on an attribute containing manager data, the CA IdentityMinder directory attribute definition must define the well-known. Otherwise, CA GovernanceMinder can not find the manager information of employees for approvals during a certification, and sends the approval request to a default approver.
Note: For more information about well-known attributes, see the CA IdentityMinder Configuration Guide.
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