Configuration Guide › CA GovernanceMinder System Properties › Help Desk Integration › Number Ticket Attribute Definition

Number Ticket Attribute Definition

Defines numberticket attributes. Use the velocity template language to set the values for this property. Predefined variables are available to set these values.

integration.unicenter.servicedesk.attributes.number[1-3]

Default: chg_ref_num,....

Examples

chg_ref_num, RCM_1_${ticket.getTicketId()}_${currentTime},

description, ${ticket.getDescription()},

summary, ${ticket.getTitle()}, 

affected_contact, ${ticketOwnerHandle}, 

requestor, ${loginUserHandle} =

Note: For more information about the velocity template language, see the Apache Velocity Project User Guide.