Help Desk Ticket Type Mapping

Defines the mapping between CA GovernanceMinder ticket types and the help desk ticket types, using a key-value pair.

integration.unicenter.servicedesk.type.mapping: Default: TMS:TestTicket=1,SAGE:*RoleTicket=2,FlowTicketForImport__V0.8=2,...

Example: TMS:TestTicket=ChangeOrder,SAGE:*RoleTicket=Bug, SAGE:ErrTicket=Issue

This example details the following:

Maps the CA GovernanceMinder test ticket to the help desk ChangeOrder:

Maps the CA GovernanceMinder error ticket to the help desk 'Issue' ticket
Maps any CA GovernanceMinder ticket with a type that ends in 'RoleTicket' to a help desk ticket of 'Bug' type. (SAGE:*RoleTicket=Bug)