Some diagnostics are provided by the operating environment that is not produced by or even known to the CA Gen system. These diagnostics are equally important in understanding and resolving a problem. Often these diagnostics are provided as a message or messages that are written to the terminal. In many cases, this is the only place that the messages are displayed, and they must be captured by printing the screen or writing the messages down. To obtain these diagnostics, your TSO profile specify WTPMSG, explicitly or by default.
When you call Technical Support, have the contents of the IEF.SYSPRINT and IEF.LOGFILE files, and messages that are written to your terminal ready. To assist you, the Technical Support technician ask you to enter more commands, rerun certain parts of your procedure, or to obtain more data. The facilities the support technician request are documented in the following sections.
|
Copyright © 2015 CA Technologies.
All rights reserved.
|
|