If the server utility is IDLE it may not have any requests to process, however it may be processing a file transfer. You can determine whether the server is processing a file transfer by looking for the Sequence Q Handle line.
If the Sequence Q Handle line is not equal to <none>, the server is engaged with a file transfer. Once a server instance starts a file transfer, it remains engaged until the file transfer is complete. A file transfer should take between 0 - 5 minutes, depending on your system load, network traffic, and the file size. You may want to take several snapshots with the MD Monitor tool over the next several minutes to see if the status changes. If the status does not change, contact your Product Support representative.
If the server utility Status is IDLE and Sequence Q Handle = <none> and there are no messages in the Shared Q, and a client is hung, contact your Product Support representative.
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