Unusable models are in my Encyclopedia. How did they get there and how do I get rid of unusable models?

Unusable models in the Encyclopedia are from unsuccessful operations (copy model, create model, or upload new model) or they are from delete model operations. Run the cleanup command to remove them.

Several delete model operations have been performed. Do I need to do anything to the Encyclopedia Database?

Deleted models are marked as unusable in the Encyclopedia Database. Run the cleanup command to remove them from the database.

Checkouts are taking longer than usual. How can I improve performance on checkouts?

Reorganize the Encyclopedia database.

What can I do to improve degraded performance?

Reorganize the Encyclopedia database. Also, schedule resource intensive processes during non-peak hours.

What do I need to do when database activity has been heavier than usual?

Reorganize the Encyclopedia database.

What do I do if one or more of my servers stop running?

If it is a restartable server process, the server will restart with the next request. If it is a non-restartable server process, you will need to shutdown and then restart the servers.

There is an internal connect error on my client. What happened to the server?

The server went down and will need to be restarted.

How can I improve throughput of the CSE environment?

Allow more than one instance of the Encyclopedia Server utilities to run. Set the MinInstance / MaxInstance and Queue Depth values in the <iefmd>.ini file.

How can I allow the system to handle multiple server requests concurrently?

Allow more than one instance of the Encyclopedia Server utilities to run. Set the MinInstance, MaxInstance, and Queue Depth values in the <iefmd>.ini file.

How do I run two or more of the following requests at the same time: upload, download, delete model, copy model (for example: 2 uploads at the same time)?

Allow more than one instance of the Encyclopedia Server utilities to run. Set the MinInstance, MaxInstance, and Queue Depth values in the <iefmd>.ini file.

One of the server processes was started but I do not know if it is still running. How do I find out if a resource intensive process is still active?

Use the monrpt command to take a snapshot of server activity.

I get an MD connect error when a client tries to access the servers. My servers are running but all clients cannot connect. (One client may be able to access the servers.)

All clients could connect to the servers before. What happened to the connection?

Verify the TCP/IP IP addresses for all users in the system.

It is possible that a new user inadvertently set up their client with the IP address of the server instead of a unique IP address. This client may be able to connect to the servers, however all other clients on the network will try to connect to that client machine with the server's IP address.

Ensure that your server TCP/IP IP address is unique throughout the network. Continue to follow a management practice for all TCP/IP IP addresses and educate users on the network.

How can I better diagnose problems?

You can review the log files created by setting the LogLevel in the <iefmd>.ini file.

Characters are not displaying correctly on the screen. I get unusual characters where there should be text values. What happened to my model?

Your model was created on platform other than the one you are currently working on. It was created in a previous release and has not yet been converted.

Look at the model on the same platform on which it was built. Alternatively, run the conversion command.