Preparing for Design › Preparing a Documentation Plan › Defining Training Requirements

Defining Training Requirements

Planning for training is an extremely important aspect of design. Good training helps ensure that the users are introduced to a system in the best possible way.

Training for users can be conducted by many different techniques, from formal classroom courses, and self-study tutorials, to informal “learning on the job” scripts.

The delivery medium for training can range from online interactive multimedia tutorials to hand-written demonstration notes.

There are usually several types of users, such as regular user, supervisor, system administrator, and so forth. You need to determine the most appropriate training technique and medium for each type of user.