In an online environment, documentation can be provided directly to users through their workstations or terminals.
An online help system is useful to infrequent users who need constant assistance in performing normal operations, as well as to frequent users who attempt unusual or complex operations.
You should consider including online help before starting system structure design. Providing online help will influence menu design. You will also want to word your definitions so that you can use them in help documentation. This will avoid duplication of effort.
In organizations with an online help system already in place, you should investigate whether the business system can be designed to use this help system.
If a help facility is unavailable, you should consider providing procedures that display help information as part of the design.
Consider the needs of non-English speakers when planning the help system.
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