CA Executive Insight lets you view your vital company business metrics on mobile devices. Business metrics can come from multiple sources including CA Service Operations Insight (CA SOI). This application displays selected CA SOI service models and the metrics available for each service. These metrics include: Health, Quality, Risk, and Severity. The product automatically displays the CA SOI services in a hierarchy, so you can simply select the important metrics to display on your mobile device.
The CA Executive Insight connector for CA SOI fetches this information by invoking a web service available in CA SOI. The product stores and aggregates data from CA SOI service metrics and makes it viewable on mobile devices as business indicators.
To understand your dashboard data, the following polling values are important. For CA SOI, the selected metrics are polled once per minute.
Follow these steps:
The Metric Connectors page opens.
The New CA Service Operations Insight Connector page opens.
Defines the name of the connector.
Limits: Up to 255 characters.
Note: The connector name is used internally and does not need to match any value on the CA SOI instance.
(Optional) Defines a description for the connector.
Limits: Up to 512 characters.
Indicates a connection protocol. Only HTTP is supported.
Specifies the fully qualified domain name or IP address or host name of the CA APM instance.
Note: If CA SOI is installed on different computers as a UI and SA Manager, use the SA Manager server name/IP and port for creating the connector. The default port for CA SOI is 7090.
Specifies the port that the CA SOI instance uses to communicate with the connector.
Limits: 0-65365
Default: 7090
Specifies a user ID on the CA SOI instance. Specify the administrator user.
(Optional) Specified the password that corresponds to the Username value.
The connector is created in about 1 minute. However, if you have numerous client installations in CA SOI server configurations, this time may be 10-15 minutes.
CA Executive Insight tests the connection and displays an alert if a connection cannot be established. After the connection is verified, the Metrics tab lists the metrics that are available for the CA SOI server.
You can add business indicators from CA SOI connectors the same way you would for an APM connector, by selecting the service from the list. The product supplies a business indicator name for your service; however, you can click Update to refine the name to your organizational needs. After an indicator is created against a CA SOI service metric, CA Executive Insight automatically creates a grouping for the business service in the same service hierarchy as in CA SOI. This hierarchy can be visualized in the mobile user interface under 'Business Service' in the 'Indicators' tab. The newly created business indicator appears under this service.
Note: CA Executive Insight does a periodic synchronization with CA SOI to keep the service hierarchy synchronized with CA SOI. Changes automatically are visible in the admin and mobile user interfaces. However, an Administrator can always force a re-synchronization with CA SOI by selecting the 'Save' button on the 'Connector Details' tab. This is helpful if a periodic synchronization has not completed successfully.
Note: To view these changes on your mobile device, refresh your mobile application.
Note: For optimal performance, CA Executive Insight stops the synchronization process if it is not able to fully synchronize with CA SOI server more than twenty times, as this is very resource intensive. If all twenty attempts fail, the CA Executive Insight log displays an error message and the administration user interface displays the connector state as 'synchronization-failed' state. Manually save the connector to re-start a synchronization. You do not have to re-start CA Executive Insight.
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