Business indicators represent performance indicators of interest to your organization. Based on IT metrics, business indicators measure the performance of critical business activity that is dependent on IT services.
Currently, CA Executive Insight supports basic business indicators. Basic business indicators are business measurements that are directly mapped to an IT metric. You create basic business indicators that are based on the available metrics from different data sources in your environment such as CA APM.
The following scenarios illustrate the use of business indicators:
A line-of-business manager responsible for the launch of a critical new application requires a dashboard with a small set of metrics. The metrics roll up to top-level business indicators that measure the following:
An IT manager responsible for updating a sales and booking application requires a dashboard of business indicators to align IT to clear business objectives. The dashboard includes business indicators that measure the following:
|
Copyright © 2014 CA.
All rights reserved.
|
|