Upgrade CA Executive Insight › Perform Product Restoration if the Upgrade is Unsuccessful (Optional)

Perform Product Restoration if the Upgrade is Unsuccessful (Optional)

You can restore CA Executive Insight back to the previous version, in the unlikely event that the upgrade fails.. This process creates a restoration of the product.

 Follow these steps:

1. Uninstall all versions of CA Executive Insight that are currently installed. The product uninstall program drops the databases master and tenant1. If the un-install fails, manually clean up the master and tenant database schemas using the MySQL commands as follows:

   drop database master;
   drop database tenant1;
   

2. Install the version of CA Executive Insight you want to restore.
3. Stop CA Executive Insight.
4. Import the schema by entering the following commands:

   mysql -u <username> -p --database=master < <backupdir>\masterbackup.bin
   mysql -u <username> -p --database=tenant1 < <backupdir>\tenantbackup.bin
   

   • <username> is the MySQL username that is used with CA Executive Insight.

     Note: This Username should be the same person who took the backup.

   • <backupdir> is pointing to the path where your binary schema backup files are located.
   • Enter your passwords for your MySQL user when prompted.
5. Copy the backed-up configuration files into the config directory, replacing files if necessary.
6. Start CA Executive Insight.

   A restored version of the product has been created.