Publish IT Metrics to Mobile Devices › Configure Connector for CA Service Operations Insight

Configure Connector for CA Service Operations Insight

CA Executive Insight lets you view your vital company business metrics on mobile devices. Business metrics can come from multiple sources including CA Service Operations Insight (CA SOI). This application displays selected CA SOI service models and the metrics available for each service. These metrics include: Health, Quality, Risk, and Severity. The product automatically displays the CA SOI services in a hierarchy, so you can simply select the important metrics to display on your mobile device.

The CA SOI poller fetches this information by invoking a web service available in CA SOI. The product will store and aggregate data from CA SOI service metrics and make them viewable on mobile devices as business indicators.

Important! To understand your dashboard data, the following polling values are important. For CA SOI, the selected metrics are polled once per minute.

Follow these steps:

1. Click Metric Connectors under the Admin tab.
2. Click Add New, and select CA SOI Connector from the drop-down list.

   Note: If CA SOI is installed on different machines as a UI and SA Manager, use the SA Manager server name/IP and port for creating the connector. The default port for CA SOI is 7090.

3. Click Save.

   The connector is usually created in about 1 minute. However, if you have numerous client installations in CA SOI server configurations, this time may be 10-15 minutes.

   You have created the connector.

4. Select the CA SOI service metrics that you want included.

   You can add business indicators from CA SOI connectors the same way you would for an APM connector, by selecting the service from the list. The product supplies a business indicator name for your service; however, you can click Update to further refine the name to your organizational needs. After an indicator is created against a CA SOI service metric, CA Executive Insight automatically creates a grouping for the business service in the same service hierarchy as in CA SOI. This hierarchy can be visualized in the mobile user interface under 'Business Service' in the 'Indicators' tab. The newly created business indicator will appear under this service.

Note: CA Executive Insight does a periodic synchronization with CA SOI to keep the service hierarchy synchronized with CA SOI. Changes automatically are visible in the desktop and mobile user interfaces. However, an Administrator can always force a re-synchronization with CA SOI by selecting the 'Save' button on the 'Connector Details' tab. This is helpful if a periodic synchronization has not completed successfully.

Important! To view these changes on your mobile device, refresh your mobile application.

Important! To maintain optimization, CA Executive Insight is stopped if not able to fully synchronize with CA SOI server more than five times, as this is very resource intensive. If all five attempts fail, the log displays an error message and the administration user interface displays the connector state as 'synchronization-failed' state. Manually save the connector to re-start a synchronization. A reboot is not required.