Implementation Guide › Installing CA Enterprise Log Manager › Installation Troubleshooting › Resolve Network Interface Configuration Error

Resolve Network Interface Configuration Error

After installation, if you are unable to access the CA Enterprise Log Manager server's user interface, you may have a network interface configuration error. You have two options to resolve the error:

• Remove the physical network cable and insert it into another port.
• Reconfigure the logical network interface adapters from a command line.

To reconfigure network adapter ports from a command line

1. Log into the soft appliance as the caelmadmin user and access a command prompt.
2. Switch users to the root user using the following command:

   su -
   

3. Enter the root user password to confirm access to system.
4. Enter the following command:

   system-config-network
   

   The user interface to configure the network adapters displays.

5. Set the port configurations as desired and exit.
6. Restart the network services for your changes to take effect with the following command:

   service network restart