Symptom:
When the syslog listener is configured with the default UDP port on an agent running as a non-root user on a Linux host, UDP port 514 (default for syslog) is not opened and no syslog events are collected on that port.
Solution:
If the agent is running as a non-root user on a UNIX system, change the syslog listener ports to port numbers above 1024 or change the service to run as root.
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