Implementation Guide › Installing CA Enterprise Log Manager › Installing a CA Enterprise Log Manager Server › Verify that the iGateway Process is Running

Verify that the iGateway Process is Running

If you are unable to access the CA Enterprise Log Manager server's web interface after installation, and you are sure that the network interface ports are correctly configured, it may be that the igateway process is not running.

You can perform a quick check of the iGateway process status using this procedure. The iGateway process must be running for the CA Enterprise Log Manager server to collect events and for the user interface to be accessible.

To verify the iGateway daemon

1. Access a command prompt on the CA Enterprise Log Manager server.
2. Log in with the caelmadmin account credentials.
3. Switch users to the root account with the following command:

   su - root
   

4. Use the following command to verify that the iGateway process is running:

   ps -ef | grep igateway
   

   The operating system returns the iGateway process information and a list of processes running under iGateway.

More information:

Resolve Network Interface Configuration Error