Administration Guide › Subscription › Self-Monitoring Events for Subscription › Subscription Event Failures and Warnings › Error while exporting bat to file for update of the component – <CompName> and <msg>

Error while exporting bat to file for update of the component – <CompName> and <msg>

Reason:

Subscription updates can include product module updates (binary) in the form of a batch file that must be executed to update a module. Clients get the downloaded bat file from the proxy through an export by the proxy. An error occurred when exporting the downloaded bat file to update the ComponentName module named in the message. The expected product module update did not occur. Additional details are described in the msg portion of the message. The cause could be an iTech issue or a network issue.

Action:

Try the following corrective actions:

• From the subscription client, verify connectivity with the configured Subscription Proxy(s) for Client by pinging each selected server. If the ping returns data, no other action is required. If there is a connection problem, review the configuration and if errors exist, correct them.
• Restart iGateway. Enter: $IGW_LOC/S99igateway start

  $IGW_LOC stands for the following path: /opt/CA/SharedComponents/iTechnology