Administration Guide › Subscription › Self-Monitoring Events for Subscription › Subscription Event Failures and Warnings › Authentication Error !!! Client not authenticated to get updates from Proxy

Authentication Error !!! Client not authenticated to get updates from Proxy

Reason:

The subscription client is not authenticated; therefore, it cannot get the updates from the subscription proxy server. Before a subscription client requests information from a subscription proxy, the client authenticates itself using a CA EEM certificate. Only after the authentication succeeds is communication allowed. An authentication error can occur when the CA EEM server is down or the authentication certificate fails.

Action:

Try the following actions to restore authentication between the subscription client and its proxy.

• Try to ping the CA Enterprise Log Manager management server on which the CA EEM component is installed. If unable to ping, correct the network settings of this CA Enterprise Log Manager server.
• Review the details of the certificate to determine whether the certificate and the credentials used for authentication are correct. The details are stored in the configuration file in the following path: /opt/CA/SharedComponents/iTechnology/CALM.cnf. If not correct, make the needed corrections.

  Note: See the "Custom Certificates" section in this guide for details on implementing and deploying new certificates.

• Determine whether the CA EEM is up and running on the CA Enterprise Log Manager management server by launching the EEM interface from a browser. Enter https://<management_server_IPaddress>:5250/spin/eiam/about.csp. If the About page for CA Embedded Entitlements Manager is not displayed, restart the iGateway service.

To start the iGateway service

1. Log in as the caelmadmin user for the CA Enterprise Log Manager management server.
2. Switch users to the root account with the following command:

   su -
   

3. Start the igateway process with the following command:

   $IGW_LOC/S99igateway start
   

   S99igateway is the start-up script for the igateway process.

   Note: If you are unable to start iGateway, ensure the "/" folder has available disk space. Lack of disk space can prevent you from successfully starting iGateway.

More information:

Custom Certificates