Release Notes › Known Issues › Subscription › Updated syslog Log Sensor in r12.1 SP1 Requires Update to Integrations on Windows Agents

Updated syslog Log Sensor in r12.1 SP1 Requires Update to Integrations on Windows Agents

Symptom:

If you do not apply the Integrations module update when you upgrade to r12.1 SP1, any connectors that use the syslog log sensor will stop functioning. The following error can be see in the agent log file:

[6072] 03/09/10 17:22:51 ERROR :: MySAX2Handler::fatalError: at line1 
[6072] 03/09/10 17:22:51 ERROR :: XMLTree::ParseUsingSAX2:error parsing stringintruvert/jsp/admin/Login.jsp 
[6072] 03/09/10 17:22:51 ERROR :: XMLTree::Parse Exit ParseUsingSAX2 FAILURE 
[6072] 03/09/10 17:22:51 ERROR :: HTTP_Processor::ParseRequestXML: Unknown request format:intruvert/jsp/admin/Login.jsp 

Additionaly, check the version of the integration. If it is earlier than 12.1.5104.0, then you must apply the upgrade.

Solution:

Apply the Integrations module update and then upgrade each integration that uses the syslog log sensor to version 12.1.5104.0 or later. Alternatively, follow the steps in Update Multiple Connector Configurations in the Administration Guide.

For a list of integrations that use the syslog log sensor, see the CA Enterprise Log Manager Product Integration Matrix at: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/8238/8238_integration_certmatrix.html.