Examples › Examples › Diagnostics and Support

Diagnostics and Support

CA Enterprise Log Manager provides you with the tools to monitor both server and agent and to get statistical and diagnostic information quickly.

Event Rate and System Health Monitoring

• Problem:

  During operations, you need a quick way to see status and event rate information about the CA Enterprise Log Manager servers in your network.

• Solution:

  The Federation graph offers a near real-time collection monitoring and statistics dashboard that includes a variety of graphical representations of statistics like CPU, memory and disk utilization, event rates, and an event log status summary.

Agent Status Monitoring

• Problem:

  In daily operations, you need a way to monitor whether remote agents are running properly, what connectors are applied, and whether they are currently collecting events.

• Solution:

  The CA Enterprise Log Manager user interface provides an agent status monitoring dashboard. The dashboard can help you answer the following kinds of questions:

  • Are all agents in each of my remote locations working properly right now?
  • Are all of the connectors on each of these agents active and collecting events properly?
  • Are all of the agents sending events to their primary servers?
  • Are all of my agents running the latest revision?

Diagnostics Interface and Support Enablement

• Problem:

  Suppose that you determine from the agent dashboard or the system health monitor that you have a problem. You need a quick way to perform common tasks like reviewing versions, determining status, and restarting services.

  In the event you need help from CA Support, you also need to be able to provide detailed information rapidly. You don't want to answer a stream of questions about server, agent, and connector versions to get your problem solved.

• Solutions:

  CA Enterprise Log Manager provides several options for Administrators for viewing and gathering status, version, and support information. The support enablement utility that immediately provides necessary background information and speeds time to resolution. It shall consolidate log files, component versions, system status, and other pertinent information in a way that can be easily viewed, printed, uploaded, or attached to a Support ticket. Other options allow you to restart services or even reboot the CA Enterprise Log Manager server form the user interface.