How to Upgrade Mart Models › Troubleshooting › Test Connection Failed--Source Mart

Test Connection Failed--Source Mart

Symptom:

The Mart Upgrade utility is not connecting to the source Mart.

This problem can be for one of the following reasons:

• The details for the source Mart are incorrect.
• The database client is not installed.
• The source database is not started.
• The source database is not able to connect from the client computer.

Solution:

Depending on the reason, use one of the following solutions:

• Ensure that the database details are correct.
• Ensure that a database client installed on the computer where you want to run the Mart Upgrade Utility.
• Ensure that the database is running.
• Ensure that you can connect to the source Mart with the database client installed on your computer.

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