Use of the Unicenter Service Desk (USD) interface feature of CA Disk is optional. In order to activate this feature you must have installed the CA Common Services CAISDI components CAISDI/soap and CAISDI/els as described in the CA Common Services r11 Getting Started Guide. The event members used by CA Disk must be copied from the Install library to the event library, CAI.CAIEVENT. CAI.CAIEVENT is created as part of the CA Common Services CAISDI/els component installation. A sample job, XGNCOPY, can be found in the Install library. If necessary, edit the member and change the data set names to reflect the names used in your installation and submit the job.
The CAI.CAIEVENT library includes control members used to define CA products to the CAISDI/els interface. Each event member contains text and other control information used in opening USD request tickets by one of the CA products supporting this interface. CA Disk event members begin with GN. The product control member is named XGNCNTL and can be found in the Install library.
For information on activating and customizing the USD interface, see the CA Common Services r11 Unicenter Service Desk Integration Guide. For further information on the CA Disk events that can result in USD request tickets being automatically opened, see the section Customizing the Unicenter Service Desk Support.
Note: It is possible to prevent specific CA Disk request tickets from being opened. If any request ticket is not desired, you may simply remove or rename the associated event member in CAI.CAIEVENT.
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