Use the CA Service Desk interface.
Business Value:
The CA Service Desk interface immediately notifies you of serious mainframe problems.
Additional Considerations:
CA Service Desk Manager is an optional product, which requires a separately installed licensed LMP Key. The CA Common Services component, CAISDI (Service Desk Integration), enables CA mainframe z/OS products to automatically open request tickets for CA Service Desk for serious conditions that have been detected. You can optionally assign the request tickets to individuals of your choice. Thus, important problems are brought to the attention of the selected individual just seconds after they have been detected.
Along with CA Disk, many other CA products are using the CA Service Desk Integration for centralizing the management of serious mainframe problems.
More Information:
For more information, see the CA Common Services r11 Unicenter Service Desk Integration Guide.
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