Installation Guide › Troubleshooting › Troubleshooting on Windows › Cannot Connect to CA Directory from Remote Computer

Cannot Connect to CA Directory from Remote Computer

Valid on Windows

Symptom:

I am not able to connect to CA Directory from another computer.

Solution:

This happens because the firewall is on by default.

Disable the firewall. This means all ports are open and you do not need to configure any port

If you do not want to disable the firewall completely, use one of the following solutions:

To allow access to all ports used by CA Directory

1. Open Control Panel.
2. Click Windows Firewall.

   The Windows Firewall dialog appears.

3. Click the Exceptions tab, and then click Add Program.

   The Add a Program dialog box appears.

4. Click Browse to locate dxserver.exe and then click OK.

   Windows adds the program to the list on the Exceptions tab.

   This opens all the ports that CA Directory uses.

5. Click OK.
6. On the Exceptions tab, select the check box next to dxserver.exe, and then click OK.

   If you later decide that you do not want the program to be an exception, clear this check box.

To open a single port

1. Open Control Panel.
2. Click Windows Firewall.

   The Windows Firewall dialog appears.

3. Click the Exceptions tab, then click Add Port.

   The Add a Port dialog box appears.

4. Complete the following fields in the Add a Port dialog box:
   • Port Number

     Specifies the number of the port you want to open.

     Example: Port 2125 specifies DXadmind.

   • Name

     Specifies the name of the port.

     Example: DXadmind.

   • TCP

     Specifies a TCP port.

   The new service is added to the Exceptions list.

   Click OK.

To permit connections to a specific DSA only, add the port number for that specific DSA. For example, add port number 19389 for access to the Democorp DSA only.

Note: In this case, do not add dxserver.exe to the exception list.