Call CA Support

For further technical assistance with this product, CA Support is available 24 hours a day, seven days a week. You can obtain a complete list of CA locations and telephone numbers by product at CA Support Online support.ca.com, the Support link.

If you are unable to resolve the problem, have the following information ready before contacting CA Support:

All the diagnostic information described in Collecting Diagnostic Data.
Product name, version number, operating system, and Genlevel or Service Pack.
Product name and version number of any other software you suspect is involved.
Version level and PUTLEVEL of the operating system.
Your name, telephone number and extension (if any).
Your company name.
Your site ID.
A severity code. This is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:
1. a "system down" or inoperative condition
2. a suspected high-impact condition associated with the product
3. a question concerning product performance or an intermittent low-impact condition associated with the product
4. a question concerning general product utilization or implementation