Technical Information Content Philosophy

The documentation set focus on the following key areas:

Role-based scenarios that detail steps to complete key business processes. These scenarios can appear in traditional guides and as standalone Knowledge Database articles on http://ca.com/support.
An end-to-end view that gives you access to content across the full lifecycle of your product, including content from technical information, product management, support, sales, services, and education. The bookshelf that is based on the end-to-end model provides you with traditional guides and links to various information sources that are related to your product.
Concise product content that promotes usability and accessibility.