

Solving User Problems › Solving Batch CA Dataquery Problems
Solving Batch CA Dataquery Problems
When a user encounters problems with batch CA Dataquery, collect the following information:
- All the SYSOUT printed from the job, including any job log messages, SNAPER data sets, SYSPRINT, SYSOUT data sets and JCL listings
- User name of the user who submitted the job and the names of any groups that are assigned to that user
- Text of the query or dialog
- Any restricted conditions applied to this user or his assigned groups
- Any defined terms or user-defined functions in the query or dialog text
Review all of the information carefully. If you cannot resolve the problem with the help of your Systems Programmer, call CA Support.
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