DSF Internal Return Codes › IUSS20

IUSS20

INTERNAL ERR...CANNOT PROCESS USER

Reason:

Due to an internal error, the Datadictionary Service Facility session could not be properly established. This condition is normally the result of a problem communicating with the Multi-User Facility.

Action:

Perform the following:

1. Ensure that:
   • The Multi-User Facility is available.
   • The correct Multi-User Facility is being accessed.
   • The batch Datadictionary User Requirements Table is available in the load library concatenation.
2. Check the job log and Multi-User Facility log for CA Datacom/DB return codes. If found, see to the CA Datacom/DB Message Reference Guide for the reason and action.
3. Retry the job.
4. If the error persists, collect all documentation and contact CA Support. For information about contacting CA Support, see Troubleshooting.