CA Datacom AutoScope Toolset › Use the AutoInfo Tool for Problem Documentation and Support Interaction

Use the AutoInfo Tool for Problem Documentation and Support Interaction

The AutoInfo function provides a simple way for you to collect all of the environmental information for a selected MUF in one simple report.

In addition to providing a report for the user, AutoInfo can also create a simple sequential data set that can be transported to CA Support. Upon reception, CA Support can convert the sequential data set into a working spreadsheet that provides the Support technician with the MUF environmental information.

AutoInfo can be used to reduce the amount of work a DBA must go through to document a given MUF environment. This is useful when working with a CA Support technician on a CA Datacom issue. It is also useful as a documentation tool, where you can save environmental information for a set of MUFs in case later research is needed.

Business Value

AutoInfo provides a simple process to quickly collect MUF environmental information reducing the amount of time needed to document a support issue.

Using this functionality, you can improve the DBAs control of a given system and help to reduce their workload.

Additional Considerations

For the AutoInfo process to provide the maximum amount of information, you must have the Dynamic System Tables Database enabled.

The AutoInfo function is executed using the CA Datacom/DB DBUTLTY AUTOINFO function. For more information about this function, see the CA Datacom/DB DBUTLTY Guide.

For detailed implementation, usage information, and recommended implementation scenarios, see the newly created CA Datacom/DB AutoScope User Guide.