The control actions for incoming e-mails enable you to send an automatic reply. For example, you can send a reply to the sender, explaining that their e-mail was blocked and did not reach its intended recipient, or you can use this feature to send automatic acknowledgements to your customers.
To send automatic acknowledgements, you would set up a control trigger to activate when an incoming e-mail refers to, for example, one of your products. You could then configure the associated control action to send an automatic reply, perhaps thanking the customer for their interest. (To use the Reply feature in this way, you would set the Intervention action setting to 'None'.)
When you configure the reply message, you define the subject and body text and whether or not the original incoming e-mail is included as an attachment.
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