Policy Guide › Document Classifications › Setting Up a Document Classification › Classification in Emails

Classification in Emails

Document classification works slightly differently with emails than with other targeted items (files and Web pages). In terms of classification, each part of an email is treated as a separate document, that is, the subject and body text are treated as one document and any attachments are also treated separately. The Document Classifier triggers are then applied to each 'document'.

The trigger will only fire if one whole document contains all the criteria in the trigger. If all parts of the email meet the classification then the score is based on the document that scored the highest.