iConsole User Guide › Auditing Events › Send an Audit E-mail

Send an Audit E-mail

The iConsole supports event escalation. You can forward selected events (as 'audit e-mails') to colleagues for further attention. You can also forward e-mails back to the original sender if, for example, they need to amend their original message before resending it.

When you forward an event, it is sent as an attachment to the audit e-mail. A 'compose' dialog enables you to write an accompanying message when you send an audit e-mail.

Note: To match your organization's terminology and requirements, administrators can define e-mail templates for reviewers to choose from. For details, see the Administration console online help; search for 'audit e-mails'.

To send an e-mail

1. Click an event title in the search results screen.

   The event details and event toolbar are shown at the bottom of the screen.

2. Click the Send Mail button .
3. In the Compose Mail dialog, you can manually specify the recipients, the subject and body text, or you can load a predefined template. You can also add the original message.

   Add Recipients

   Type the recipient addresses directly, or click the To, Cc or Bcc buttons to pick recipients from an address book or from CA DataMinder user groups.

   Click the Add Sender button to add the original sender to the recipients list.

   Load a mail template

   Click the Choose Template button. Templates can include predefined recipient lists, plus predefined body and subject text to match your organization's terminology and requirements.

   Add the original message

   You can add original message to your audit e-mail as an attachment; click the Attach Original button .

   Or you can add a URL link to the event. This allows colleagues to view the event in the iConsole. Click the Include Link button .

4. When you are ready to send the e-mail, click the Send button.