iConsole User Guide › Searching for Events › Review Quarantined E-mails

Review Quarantined E-mails

Quarantined events are any e-mails that require approval from a manager before they can be delivered to their intended recipient(s). For example, NYSE rule 472 stipulates that certain categories of documents sent to multiple external recipients must be approved by an appropriate representative; the iConsole enables your organization to enforce this requirement.

To review quarantined e-mails

1. Go to the Review tab.
2. In the left pane, expand the Searches group and run the Quarantine Search.

   Note: You can first refine the search using the Properties button .

3. In the Audit pane of the search results screen, you can:

   Release From Quarantine

   Click the Release button to allow the e-mail to be sent to its recipient(s). This option requires that a Quarantine Manager is installed and correctly configured. For details, refer to the Platform Deployment Guide; search for 'Quarantine Manager'.

   Reject From Quarantine

   Click the Reject button to remove the e-mail from the quarantine list and effectively block it. That is, it is not sent to its recipient(s).

   If the administrator has configured the Administration console event audit options to make comments optional or mandatory when releasing or rejecting an event from quarantine, a dialog box appears enabling you to add a comment.

   Note: You cannot add a new issue to a quarantined event until the event has been released or rejected from its quarantined state.