Normally when a CA DataMinder endpoint agent generates an intervention dialog (for example, a blocking notification), the dialog displays on top of the application window that the user was using. For example, if a blocking is triggered when a user tries to send an Outlook email, the dialog displays on top of the Outlook 'compose email' window.
However, under certain conditions in Windows 8, the intervention dialogs display on the desktop and may not be seen by the user. Specifically, if a trigger fires while a user is running a Windows 8 application that uses the new design language (formerly known as ‘Metro’, ‘Modern UI’, or ‘Microsoft design language’) the intervention dialog displays on the Windows desktop. It does not display on top of the application window.
If this happens, the user may fail to notice the intervention dialog. And because the Windows 8 application does not respond until the dialog is cleared, the user may incorrectly assume that the application has stopped working. In such circumstances, we recommend that you advise users to check their Window 8 desktop for relevant notifications.
Note: In practice, the problem is only likely to affect intervention dialogs generated by the Client Network Agent when a user uploads or submits data to a web site using the Windows 8 version of Internet Explorer.
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