To handle a known issue in Exchange 2013, the Outlook endpoint agent has been modified. However, this modification to the agent impacts CA DataMinder handling of incoming send-to-self emails.
If a user sends an email to themself (for example, to test that CA DataMinder policy triggers are operating as intended), the Outlook endpoint correctly applies policy to the outgoing email when it is sent. But it fails to apply policy to the incoming email when it arrives in the user's inbox.
This issue only affects incoming send-to-self emails. It does not affect incoming emails from other senders.
Note: The known issue in Exchange 2013 occurs when Outlook uses an email profile configured for an Exchange account, but the mailbox for that account resides on an Exchange 2013 server. In this situation, sent emails have the attributes of received emails. To accommodate this error, and to prevent CA DataMinder from applying incoming email triggers when a user opens an email in their Sent Items folder, the Outlook endpoint agent uses a modified method to detect genuine incoming emails. But as a consequence, the Outlook agent can no longer detect and apply policy to incoming send-to-self emails.
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